FAQ Queries and Questions On Mallorca Mountain Biking 

We’ve covered all the most frequently asked questions below, however we are happy to answer any questions you might have. Please free to contact us at any time and one of our team will get back to you as soon as possible

  • You need to bring your normal riding clothes and if you are a none biker some close toed shoes. We recommend bringing a warm jacket as the days can get cold. We provide helmets if required but you will need to bring you own knee/Arm pads if you chose to use them

  • Yes we recommend that you organise your own insurance before travelling but if you have any questions about which is the best please do not hesitate to contact us. Please make sure your insurance covers you for off road cycling/mountain biking 

  • We start most days at 9.30 and ride till approximately 13.00 then have lunch and ride in the afternoon until 16.00 approximately, covering an average of about 25 km a day depending on the group and the level. We provide uplift for climbs depending on the level and at the request of the group

  • We provide coaching free of charge for all levels so it’s not a problem if your new to the sport we will tailor the experience to suit any level

  • 10% deposit is to be paid 2 weeks before arrival and the remainder when you arrive. We accept all major cards and banks transfers and cash

  • We have snacks and drinks available all day in the vehicle support, however lunches and evening meals are not included

  • We limit the size of our groups to no larger than seven unless previously discussed

  • For guest travelling on there own there is a single traveller supplement charge of 40% the cost of the holiday package chosen, unless agree otherwise by the MMB team

  • For returning customers there is a 10% discount off the cost of the holiday package chosen, when booked through the MMB team

Terms and conditions

General terms and conditions

By your purchase of a holiday package with Mallorca Mountain Biking, it is deemed that you have read, understood and accepted the following booking terms and conditions. 

“MMB” is a short trading name for “Mallorca Mountain Biking”.

The following Terms and Conditions may be amended and updated from time to time without prior notice.

In this agreement:

“Trip” refers to a holiday/tour organised by MMB.

“You” refers to the participant for the trip.

“Us/Ours/We” refers to the trip organiser, MMB.

Deposits and payments for reservations

All bookings will be on a “first-come, first-served” basis. A deposit payment made means that you have reserved a slot for the trip. Upon receipt of the deposit, MMB confirms your reservation. The deposit is normally 50% of the full price of the holiday.

All deposits are non-refundable.

An official receipt will be issued to you upon payment via email. A confirmation e-mail will be sent to you upon confirmation of the trip and the due date for the balance payment will be indicated. 

If full payment is not received by the due date, we reserve the right to cancel the reservation and forfeiture of your deposit.

CANCELLATIONS OR MODIFICATIONS OF THE TRIP

Cancellation of the trip on your request

Cancellation of the trip must be made in writing to MMB no later than 14 days prior to your arrival. The balance payment will be returned, whereas the deposit is forefeit.

The full amount (deposit and balance payments) shall be forefeit in case cancellation is received later than 14 days prior to your arrival.

Modifications of the trip on your request

However, whenever possible, MMB will attempt to accommodate you as best we can in case you require changing the details of your holiday, subject to availability and expenses charged to us by accommodations providers. Examples of changes are: Modifying the number of guests, changing or postponing of the date of arrival, change of accommodations, room choices, etc.

Modifications or cancellation of the trip by us

You should be aware that we are acting as an agent for the accommodation providers. After a deposit or full payment is made, all arrangements are still subject to final confirmation and availability. If the arrangement cannot be confirmed, we will notify you at least 21 days before departure about the cancellation. We may recommend an alternative accommodation provider with a similar trip cost. We reserve the right to cancel any trip prior to departure for any reason. We shall not be liable for any claims, losses, damages or costs sustained by you. Should you decide not to accept the alternatives, a full refund will be issued for the amount paid.

MODE OF PAYMENT

Payment must be in Euros, and shall be made by online banking to Mallorca Mountain Biking. 

On request, and subject to a surcharge, Paypal is also available.

PRICES & SURCHARGES

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. 

YOUR PERSONAL INFORMATION

In order for us to confirm your travel arrangements, you must provide all requested details with the balance of the trip price. The details include, but are not limited to full name, level of mountain biking experience, height, pedal choice and other details for correct sizing of hire bicycles, when applicable. Additionally, contact phone number(s) and emergency contact phone number(s).

NEXT-OF-KIN INFORMATION AND EMERGENCY

It the event of an accident, injury or other unforeseen events during the trip, it is recommended for you to provide us the contact details of your spouse, family member, relative or close friend. Just in case if there is an emergency, we have the details to contact your next-of-kin. All details provided are kept private and confidential.

You agree to repay to us all costs incurred in providing this assistance, including payment for any transport or other expenses, when applicable. We will issue you receipts on your return for reimbursement. You may submit the receipts for claim to your travel insurer.

ACCOMMODATION

Single travellers

The package price listed for all trips is one-person price in a two-person occupancy room, suitable for friends or family travelling together.  If you are travelling alone, we will allocate a single room with the accommodation provider, which is subject to a Single Occupancy surcharge.

Please notify us if you are joining the trip with a friend, so we can ensure both of you are sharing the same room in order to save costs.

Groups with guests preferring single rooms

Similarly, if guests in a group prefer to occupy a room on their own, you are required to pay the Single Supplement surcharge.

Extension of stay

Extension of stay may be permitted at the end of the trip. You are responsible to make your own arrangements for your extension of stay and all expenses will be borne by you. No refund will be given for any unused trip components such as airport transfer, rides etc.Types of holidays, inclusions and exclusions

Daytrips

Guests are welcome to arrange their own accommodations, or join rides while on the island already. We reserve the right to cancel the ride(s) if an insufficient number of guests have signed up. 

Holiday packages

Our normal trips are sold in the form of a package. The package is not permitted to be broken down into components.

General package inclusions

The holiday packages are inclusive of the following:

  • Accommodation as listed in the Itinerary.
  • Airport pickup and return as listed in the Itinerary.
  • Guiding on the mountain bike trails for the number of days and guests indicated in the Itinerary including uplift, and skills development package.

General package exclusions

The trips are exclusive of the following:

  • International flights and domestic flights.
  • Hotel room amenities such as room service, pay TV, minibar, laundry, spa, hotel porter etc.
  • Mallorca tourist tax, which will be charged directly by the accommodations provider.
  • Bicycle rental, unless specifically specified on the invoice and itinerary.
  • Damage to rental bicycles as a result of negligence or abuse, or failing to follow directions from your tour leaders. Safety, insurance and responsibility

Age and physical fitness

Unless otherwise arranged during the booking process, the minimum age for our guests is 14 years.Any guests under the age of 18 shall be accompanied by a responsible adult.

Mountain biking is physically demanding, and you must ensure that you are suitably fit to safely allow participation.  

Travel insurance

All group members are strongly advised to have a valid travel insurance policy to ensure a worry-free travel experience. Travel insurance should cover any unforeseen circumstances or incidents such as trip cancellation, loss of deposit, flight delays or cancellations, loss of baggage, personal accident, injury, illness etc. 

MMB is an acting agent for organising trips and thus are not responsible for whatever circumstances that are beyond our control, which may arise before, during and after the trip. 

Our responsibilities

MMB accepts no responsibilities for injuries, damages, accidents, loss, delay, theft, quarantine, strikes, necessary changes in itinerary. Responsibilities of any loss and expenses faced are borne by you. 

MMB reserves the right to alter itineraries, travel arrangements, hotels reservations etc. If it is necessary or in the case of force majeure, we reserve the right to cancel any trip prior to date of departure for any reason. Should this happen, the entire payment shall be refunded without further notice.

Your responsibilities

For a safe mountain biking experience, it is essential that all participants follow instructions from our tour leaders at all times.

Claims and complaints

If you have a complaint about your trip please inform your Tour Leader at the time in attempt to rectify the matter.  If satisfaction is not reached through these means, then any further complaint should be made in writing to us within 21 days of the end of the trip.

Confidentiality and personal data

Any personal information we collect from you may be used for any purpose associated with the operation of a trip, or to send you marketing material in relation to our events and special offers.  We will not disclose, share, transfer, sell or rent the data collected to a third-party.

We reserve the right to photograph and film you during the trip for publicity material purposes and for sharing of photos and videos on social media pages such as Facebook, Instagram and YouTube without obtaining any further consent from you. 

Should you prefer to not be included, please inform your Tour Leader.