Terms and conditions
General terms and conditions
By your purchase of a holiday package with Mallorca Mountain Biking, it is deemed that you have read, understood and accepted the following booking terms and conditions.
“MMB” is a short trading name for “Mallorca Mountain Biking”.
The following Terms and Conditions may be amended and updated from time to time without prior notice.
In this agreement:
“Trip” refers to a holiday/tour organised by MMB.
“You” refers to the participant for the trip.
“Us/Ours/We” refers to the trip organiser, MMB.
Deposits and payments for reservations
All bookings will be on a “first-come, first-served” basis. A deposit payment made means that you have reserved a slot for the trip. Upon receipt of the deposit, MMB confirms your reservation. The deposit is normally 50% of the full price of the holiday.
All deposits are non-refundable.
An official receipt will be issued to you upon payment via email. A confirmation e-mail will be sent to you upon confirmation of the trip and the due date for the balance payment will be indicated.
If full payment is not received by the due date, we reserve the right to cancel the reservation and forfeiture of your deposit.
CANCELLATIONS OR MODIFICATIONS OF THE TRIP
Cancellation of the trip on your request
Cancellation of the trip must be made in writing to MMB no later than 14 days prior to your arrival. The balance payment will be returned, whereas the deposit is forefeit.
The full amount (deposit and balance payments) shall be forefeit in case cancellation is received later than 14 days prior to your arrival.
Modifications of the trip on your request
However, whenever possible, MMB will attempt to accommodate you as best we can in case you require changing the details of your holiday, subject to availability and expenses charged to us by accommodations providers. Examples of changes are: Modifying the number of guests, changing or postponing of the date of arrival, change of accommodations, room choices, etc.
Modifications or cancellation of the trip by us
You should be aware that we are acting as an agent for the accommodation providers. After a deposit or full payment is made, all arrangements are still subject to final confirmation and availability. If the arrangement cannot be confirmed, we will notify you at least 21 days before departure about the cancellation. We may recommend an alternative accommodation provider with a similar trip cost. We reserve the right to cancel any trip prior to departure for any reason. We shall not be liable for any claims, losses, damages or costs sustained by you. Should you decide not to accept the alternatives, a full refund will be issued for the amount paid.
MODE OF PAYMENT
Payment must be in Euros, and shall be made by online banking to Mallorca Mountain Biking.
On request, and subject to a surcharge, Paypal is also available.
PRICES & SURCHARGES
Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability.
YOUR PERSONAL INFORMATION
In order for us to confirm your travel arrangements, you must provide all requested details with the balance of the trip price. The details include, but are not limited to full name, level of mountain biking experience, height, pedal choice and other details for correct sizing of hire bicycles, when applicable. Additionally, contact phone number(s) and emergency contact phone number(s).
NEXT-OF-KIN INFORMATION AND EMERGENCY
It the event of an accident, injury or other unforeseen events during the trip, it is recommended for you to provide us the contact details of your spouse, family member, relative or close friend. Just in case if there is an emergency, we have the details to contact your next-of-kin. All details provided are kept private and confidential.
You agree to repay to us all costs incurred in providing this assistance, including payment for any transport or other expenses, when applicable. We will issue you receipts on your return for reimbursement. You may submit the receipts for claim to your travel insurer.
The package price listed for all trips is one-person price in a two-person occupancy room, suitable for friends or family travelling together. If you are travelling alone, we will allocate a single room with the accommodation provider, which is subject to a Single Occupancy surcharge.
Please notify us if you are joining the trip with a friend, so we can ensure both of you are sharing the same room in order to save costs.
Groups with guests preferring single rooms
Similarly, if guests in a group prefer to occupy a room on their own, you are required to pay the Single Supplement surcharge.
Extension of stay
Extension of stay may be permitted at the end of the trip. You are responsible to make your own arrangements for your extension of stay and all expenses will be borne by you. No refund will be given for any unused trip components such as airport transfer, rides etc.Types of holidays, inclusions and exclusions
Guests are welcome to arrange their own accommodations, or join rides while on the island already. We reserve the right to cancel the ride(s) if an insufficient number of guests have signed up.
Our normal trips are sold in the form of a package. The package is not permitted to be broken down into components.
General package inclusions
The holiday packages are inclusive of the following:
- Accommodation as listed in the Itinerary.
- Airport pickup and return as listed in the Itinerary.
- Guiding on the mountain bike trails for the number of days and guests indicated in the Itinerary including uplift, and skills development package.
General package exclusions
The trips are exclusive of the following:
- International flights and domestic flights.
- Hotel room amenities such as room service, pay TV, minibar, laundry, spa, hotel porter etc.
- Mallorca tourist tax, which will be charged directly by the accommodations provider.
- Bicycle rental, unless specifically specified on the invoice and itinerary.
- Damage to rental bicycles as a result of negligence or abuse, or failing to follow directions from your tour leaders. Safety, insurance and responsibility
Age and physical fitness
Unless otherwise arranged during the booking process, the minimum age for our guests is 14 years.Any guests under the age of 18 shall be accompanied by a responsible adult.
Mountain biking is physically demanding, and you must ensure that you are suitably fit to safely allow participation.
All group members are strongly advised to have a valid travel insurance policy to ensure a worry-free travel experience. Travel insurance should cover any unforeseen circumstances or incidents such as trip cancellation, loss of deposit, flight delays or cancellations, loss of baggage, personal accident, injury, illness etc.
MMB is an acting agent for organising trips and thus are not responsible for whatever circumstances that are beyond our control, which may arise before, during and after the trip.
MMB accepts no responsibilities for injuries, damages, accidents, loss, delay, theft, quarantine, strikes, necessary changes in itinerary. Responsibilities of any loss and expenses faced are borne by you.
MMB reserves the right to alter itineraries, travel arrangements, hotels reservations etc. If it is necessary or in the case of force majeure, we reserve the right to cancel any trip prior to date of departure for any reason. Should this happen, the entire payment shall be refunded without further notice.
For a safe mountain biking experience, it is essential that all participants follow instructions from our tour leaders at all times.
Claims and complaints
If you have a complaint about your trip please inform your Tour Leader at the time in attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be made in writing to us within 21 days of the end of the trip.
Confidentiality and personal data
Any personal information we collect from you may be used for any purpose associated with the operation of a trip, or to send you marketing material in relation to our events and special offers. We will not disclose, share, transfer, sell or rent the data collected to a third-party.
We reserve the right to photograph and film you during the trip for publicity material purposes and for sharing of photos and videos on social media pages such as Facebook, Instagram and YouTube without obtaining any further consent from you.
Should you prefer to not be included, please inform your Tour Leader.